Qwest upgrade

Qwest is upgrading their Internet service to fiber optic and also pushing us off the ChoiceTV we've had for the past several years. So Qwest calls me today. It's an announcer in a box with a "press 1 to speak with a representative." I've got a few minutes and I decide to talk with them. The call is only to schedule a service call to install the new gateway. My neighborhood is eligible for upgrading on January 26. But the scheduling tool that the poor girl on the phone is using only goes out to January 15. Being as how I count on my Internet connection (I work from home), I'm pretty leery of this change. I'm thinking I may be safer switching to Cox until they get this thing sorted out.

Meanwhile, they also want to push me to DirecTV. I'm told that DirecTV and Tivo don't play nicely together. I've written this entire post while that oh-so-friendly Qwest announcer assures me that they know my time is valuable. This is not off to a good start.